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In a comparison to the more commonly adopted philosophical extremes of positivism or grounded theory, this paper presents the case for the adoption of a realist perspective to strategic alliance research. Using previous research conducted into the drivers of internal co‐operative and competitive intent within alliances, the paper outlines the benefits of combining both deductive and inductive methods. It argues that this approach provides an appropriate basis for the interpretation of research in this field whilst also acting as a springboard for further investigation into the exploratory areas that arise from it.

This chapter compares the literature on public and private sector collaboration and considers the implications for success in collaborative relationships between the sectors. It highlights key comparative drivers of intent for both types of organization, explores the relationship between them, and proposes a framework for primary investigation based on the relationship between the key areas of competitive positioning and level of risk. A case study analysis of two complex strategic partnership initiatives in Wales,¹ both involving collaboration between local health boards, local authorities, health trusts and other statutory, voluntary and private sector stakeholders is then used to illustrate the complexity of successfully managing relationships in this context.

Complex collaboration refers to situations where working together effectively across boundaries is critical for complex projects and problems. This work often involves projects of large scope and long duration. The knowledge of a variety of disciplines may be involved. Such projects may cross organizational, national, and/or cultural boundaries. The problem of managing such situations includes ambitious schedules, conflict of cultures and practices, massive amounts of information, multiple languages, and ambiguity of roles and responsibilities. Complex collaboration represents a capability that is essential to effective execution in such situations as new product development, mergers and acquisitions, joint ventures, and supply chain management, as well as large government projects. A number of issues emerge in examining complex collaboration, including: unit of analysis, critical relationships, resource development, virtual teaming, key skills, and improvement processes.

The purpose of this paper is to draw on the perspectives and experiences of New Zealand board members to propose a balanced scorecard (BSC) for use in measuring and managing the performance of boards.

The views of 35 board members were elicited via semi‐structured interviews. The interview evidence was analysed using a multi‐step coding process to arrive at key themes on the functions, characteristics and outcomes of effective and ineffective boards. These themes were then used as a basis for proposing an appropriate structure and content for a BSC that reflects board members' perceptions of key factors driving board performance.

New Zealand board members see behavioural measures of board performance as generally more useful than operational and financial measures. Further, strong relationships and strategic clarity are seen as both drivers of good performance and key outcomes of effective boards. Consequently, the proposed BSC incorporates multi‐dimensional outcome (i.e. lagging) measures. It also recognises the importance of including subjective measures, rather than focusing on readily quantifiable measures that board members perceive as less informative.

This paper provides insight into the perspectives of practising board members and informs the literature on board effectiveness. The proposed BSC adds to the performance management literature in regard to evaluating and managing the performance of boards. However, further studies are now required to test its practical utility.

The proposed BSC provides a potentially useful tool for evaluating the performance of boards of directors.

Few studies of board effectiveness have accessed the views and experiences of practising board members as this study does. Also, little prior research exists on the potential for applying a BSC approach to measuring and managing board performance.

The aim of this study is to better understand service supply chain management by analysing the professional service supply chain in professional service firms (PSFs) and exploring how the high performance work systems (HPWS) influence professional service supply chain performance. In addition, this study seeks to examine the relationship between professional service supply chain performance and the overall organizational performance.

Analysis of PSF suggests a three‐step of professional service supply chain as the clients' requests, partners forming working teams or so‐called team formation and utilization, and delivering of solutions or services to clients. Based on extensive literature review, the authors hypothesize that HPWS have a positive impact on the professional service supply chain performance and the team formation and utilization mediates the link. They also hypothesize the positive link between the professional service supply chain performance and the overall organisational firm performance. Employing survey method, data was collected from 93 accounting firms at two time points. In May 2010 (Time 1), a survey including questions on HPWS, team formation and utilization and professional service supply chain performance were sent out to the managing partners and HR directors in accounting firms based in Ireland. Around one year later (Time 2), another survey measuring firm performance was sent out. This data allowed the authors to establish causal pattern in their results. Hierarchical regression analysis was used to analyse data to test hypotheses.

The results indicate the positive link between HPWS and the professional service supply chain performance. The team formation and utilization mediates the above relationship. In addition, professional service supply chain performance was found to be positively linked to the firm performance.

The present study is limited in terms of sample size, single industry and self‐report data. Future research also needs to examine more mediators or moderators – the mechanisms through which HPWS work on the professional service supply chain.

Firms using higher level of HPWS experience better professional service supply chain performance. Human resource management practices that promote employees' ability, motivation and opportunities which allow teams to be formed more effectively to work with clients enhance organizational performance and higher profit levels. Managers able to effectively adopt and implement these teamwork‐based HR practices and encourage and support employees' collaboration through such practices enhance the firm's professional service supply chain effectiveness and its organisational performance.

The authors' study focuses on the service supply chain management operations within the professional service firms. In doing so, their research answers the call by Ellram et al. for more supply chain management research with respect to the service sector. It addresses a significant research gap identified by Rahman and Wu, namely, “relatively little attention has been given to the service suppliers' perspective”. By linking service supply chain management and human resource management, this study also answers a few calls for more research on the interaction of human resource management and supply chain management, service supply chain and human resource management in professional service firms.

This is one of the few studies to analyse the professional service supply chain management and assess the human resource management and supply chain management link. Moreover, it is the first study which empirically establishes the link between human resource management and professional service supply chain performance in PSFs.

The purpose of this paper is to examine affective commitment, normative commitment, and continuance commitment in a cross-national context to identify if the effect of country-specific cultural orientation on organizational commitment of faculty in higher education functions invariably in different countries.

The work expands on Meyer and Allen’s (1991) three-component model of organizational commitment. It includes relevant literature review on ten countries and the results of a survey of university faculty members, assessing their institutions’ human resources practices and their effect on organizational commitment. Basic descriptive statistics were performed on nominal and interval data, means, medians, and standard deviations were computed, and tests of mean equivalence, including ANOVA tests, were performed. In certain instances, Pearson and Spearman correlations were computed to ascertain correlation, and χ² tests for randomized response were used, while Cronbach’s α test helped to establish survey instrument validity.

Though certain differences may exist between different countries and cultures with respect to the three-component model of organizational commitment, there is strong evidence of the existence of invariance and, thus, generalizability of the model across cultures.

Cultural studies have focused on differences in organizational commitment at national levels. Further attempts to identify the universality of factors leading to organizational commitment should account for culture in the study of employee-related globalization issues in higher education institutes. Knowledge of cultural impact is also useful from a managerial perspective, and for the design of relevant strategies.

National context plays a major role in shaping the nature of educational institutions. This study brings out the need for a deeper understanding of invariance in organizational commitment (inter-alia, through the three-component model).

This study contributes to a better understanding of the relationship between organizational commitment and its various antecedents, including human resources management practices, for faculty in higher education institutes.